We respond to all orders within 24 hours and we guarantee
the authenticity of all our items, etc.
Please note unfortunately we could not send a parcel with full insurance outside of Europe !!
After full payment arrives we send the parcel until the next two business days
We want you to be satisfied with your purchase. To ensure your satisfaction we offer a Return Policy
You will ship the item back to the shop within 3 days of the acknowledgement:
After the shop owner verifies the returned item is as originally sent, we would do a full refund within 6 days.
This policy does not apply to items purchased on Layaway
Please do not return items damaged in shipment, as doing so will void the shipping insurance. Damage claims can only be made on items shipped with insurance. If a buyer requests that an item not be shipped insured, using the Decline Insurance option at Checkout, the shop owner is then not responsible for loss or damage to that item in shipping. Claims should be made through the original shipping agent. Guidelines for insurance claims vary by carrier so please check with the carrier for specific instructions. Be sure to retain all original packaging as well as all pieces of the damaged item, as the shipping agent will request to examine them. In the event that you, the recipient, files the claim, the shop owner will provide you with the necessary insurance information.
Please note that we are not liable for a lost parcel, this must be clarified with your shipping service and it would not possible to do full insurance on a parcel outside shipping from Europe !!
Layaway Policy ; WhendreamsComeTrue doll-shop offers a layaway plan for purchases. The Return Policy does not apply to layaway purchases. It is extremely important to read and understand this shop Layaway Plan below before you enter into a Layaway Plan agreement.
Plan Duration: 8 months
Payment Frequency: Monthly
Down Payment: Equal Division based on # of Months *
Returns Accepted: Yes
Exchanges Accepted: Yes
Restocking Fee: 25% **
Cancellation Fee: No Payments Refunded **
PayPal also possible with Credit-Cards ( Master-Card , Visa , American-Express and other ) Bank Wire ,Personal Check